Created: 1 October 2021
Last Updated: 1 October 2021
Delterra and its subsidiaries (Ayomilah, GIRO, Rethinking Recycling, etc.) collectively, “Delterra”, “us” or “we” understand that your privacy is important to you. We are committed to respecting your privacy and protecting your personal data, which is any information that is capable of identifying you as an individual person.
What is Personal Information?
Personal information is any information that can be used to identify you as an individual, including your name, address, credit card details, passport information, medical history and any other personally identifiable information you choose to provide to Delterra.
Children: If you are under 18, please obtain your parent or guardian’s permission before you send any personal information to Delterra, or anyone else, over the Internet. We strongly encourage parent or guardian participation and understanding of their children’s online usage and to be aware of the activities in which their children are participating.
We do not intend to collect Personal Information of visitors to the Sites who are under the age of 13. If you are under the age of 13, you must either (a) disable cookies in your browser and use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics. If you are under the age 13, do not reveal your age in any content you provide on our through the Site unless required by us to do so.
If you use the Sites or apply for or request information about products or services offered by Delterra, you consent to the collection, use, disclosure and management of your personal information in accordance with this Policy.
How Does Delterra Collect My Personal Information?
Delterra collects information from you by asking you to provide personal information such as your email address when you register to receive correspondence. For some of our other sites, as required by the technology/services provided (like chatbot or pickups), we might need to collect other information like your phone number and address as well. Certain other information may be collected on the Sites without you actively providing the information by using various technologies, as described below:
While you use the Sites, certain information is collected without you actively providing it, including information about your IP address and type of operating system, the time you spent on the Sites and which pages you visited. This helps us improve our Sites. This data is not used to identify individuals. We track IP addresses for: (i) troubleshooting issues e.g.: application crashes; and (ii) for all people who are filling out online forms for the purpose of spam filtering.
DEMOGRAPHIC AND INTEREST REPORTING
We have implemented Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting) that allows for the collection of non-personally identifiable aggregated user data; this includes aggregated gender, age, and interest behaviour data. We will use the data provided by Google Analytics Demographics and Interest Reporting to develop the site and content around our users’ interests. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.
Use and Disclosure of Personal Information
We use the Personal Information we collect about you to provide services and features of the Sites to you and other users. This includes using information to:
– deliver quality services and features that you use on the Sites;
– keep our services secure and safe;
– provide you with location services;
– protect Delterra or others’ rights or property;
– conduct internal operations (data analysis, troubleshooting, testing and service improvements);
– measure or understand the effectiveness of content and our services;
– offer opportunities that we think will be of interest to you, like causes to support, events to attend, and opportunities and products of our sponsors;
– make suggestions for you and other users of the Sites; and
– comply with any legal obligations and any regional data regulations.
Personal information collected by Delterra will only be used or disclosed for purposes described in this Policy or for other purposes that we have informed you of at the time of collecting that information. Before your personal information will be used or disclosed for a new purpose, we will ask you for your consent, unless use or disclosure without your consent in the circumstances is otherwise permitted or required by law, regulation or court order.
We use and disclose your personal information to fulfill your requests for information about and in the provision of certain products or services, process purchases, contact you in response to requests for information and to respond to voluntary comments. We may also use personal information to customize the Sites to your preferences, to improve the content of the Sites and to research site usage patterns.
We may also disclose your information to:
– our affiliates;
– parties with whom we have contracted to process data, including parties who are located in countries or jurisdictions other than the one in which you reside. When this occurs, your information becomes subject to the laws of those jurisdictions;
– parties to whom we have agreed to provide anonymized and/or aggregated data, though we will remove personal identifiers before we do so; and
We may access, preserve and share your information in response to a legal request (such as a search warrant, court order or subpoena) where we believe we are required to do so. We may also access, preserve and share information when we have a commercially reasonable belief it is necessary to: (1) detect, prevent and address fraud and other illegal activity, (2) to protect ourselves, you and others, including as part of investigations, and (3) to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our Terms of Service.
STORAGE OF INFORMATION
We store and transmit your digital information using modern security standards such as SSL Encryption. Your information is stored and protected with up to date username and passwords which are mandated to be secure, and use two-factor authentication where possible. Your data may transfer and be stored on a number of servers and storage locations including but not limited to the USA, Canada, UK and India. The transmission of this data is always secure and encrypted. These servers and cloud-providers are independently operated and secured. Any breaches or data loss as a result of a failure of these providers are not the responsibility of ME to WE and its affiliates.
To keep data safe and secure, we deploy standard digital controls, including, but not limited to, the below list:
– Databases are hosted on industry-standard RDS managed services hosted by best in class cloud service providers.
– Database access requires specific IP addresses to be whitelisted by the party accessing the data.
– 128-bit SSL encryption is used for all pages on the web platform.
– Secure API-based calls are made when communicating between our family of applications.
– The infrastructure is managed by the cloud service provider, and takes regular backups and other redundancies, ensuring no data loss.
– User passwords and other sensitive information is encrypted and stored in database using hashed keys
REFUSAL OR WITHDRAWAL OF CONSENT
If you provide us with your email address, you may occasionally receive emails from Delterra. We may use your email address submitted through the Sites for the following purposes: (i) when you are registering for a program, we may sometimes confirm your email address is accurate; and (ii) we will send a thank you email when you sign up, or register for an event or if you subscribe to our newsletter or weekly column. We hope you will find these emails interesting and informative. Of course, if you would rather not receive this information, you can opt-out using the contact information at the end of this Policy. In addition, such communications sent to you will also contain a message on how to opt-out of that type of communication in the future.
You may refuse to provide personal information and may, subject to legal or contractual restrictions and reasonable notice, withdraw consent at any time to the continued use and disclosure of personal information previously collected. Refusing or withdrawing your consent in respect of our handling of certain personal information may result in us being unable to provide you with Delterra products and services. You can withdraw your consent at any time by writing to us using the address at the end of this Policy.
When you provide personal information through the Sites, we protect your personal information by encrypting the personal information that is transmitted between you and the Sites. We will employ security measures to protect personal information in our care appropriate to the level of sensitivity of the information. We will retain your personal information only for the time it is required for the purposes for which it was collected or as required by law.
ACCESSING YOUR PERSONAL INFORMATION
You can ask to view personal information about you held by Delterra by contacting us using the information at the end of this Policy. You can request that corrections be made where you can show that the personal information about you we possess is incorrect or incomplete. Please note that under certain circumstances, you may not be permitted to view your records, such as where the disclosure of your records would cause security, legal or confidentiality concerns, and including where Delterra is permitted or prohibited by law to disclose that to you.
LINKS TO OTHER WEBSITES
The Sites may contain links to other websites. While we try to link only to websites that share our standards and respect for privacy, we are not responsible for the content or privacy practices of other websites we link to. We strongly encourage all visitors to the Sites to review the privacy statements and policies of all external websites.
MORE INFORMATION ABOUT DELTERRA’S PRIVACY PRACTICES
Please contact us at firstname.lastname@example.org with any questions or concerns you have about this Policy or about Delterra handling of your personal information.
Effective: October 1, 2021